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In the fast-growing world of e-commerce, the ability to deliver orders accurately – on time – and properly is a key factor in retaining customers and building brand reputation. Behind every successfully delivered order is a tightly managed, professional, and technology-driven fulfillment process.
So, how does the fulfillment process actually work? Let’s explore the journey of an order from the warehouse to the hands of the consumer.
When a business sends products to the fulfillment center, the following steps are taken to check and store the items:
• Verifying and reconciling quantity and type against delivery notes
• Assigning barcodes or identifiers if needed
• Updating stock levels in the inventory management system
Accurate inbound processing is the foundation for proper inventory control and error-free order fulfillment.
Once inbounded, products are organized by SKU and categorized (e.g., fragile items, expiry dates, fast-moving goods) and stored under appropriate conditions:
• Real-time inventory tracking through WMS (Warehouse Management System)
• Low-stock alerts and notifications
• Barcode scanning and location mapping reduce picking errors
When a new order is placed via an e-commerce platform or website, the fulfillment system automatically receives and processes it:
• Pick: Select the correct item from storage
• Pack: Pack items securely and according to standards (brand packaging, shockproof, waterproof, etc.)
• Print: Print invoice, shipping label, and customer information
This system is designed to handle hundreds to thousands of orders per day with high speed and minimal human error.
After packing, orders are handed off to integrated delivery partners (e.g., GHN, GHTK, Viettel Post), with features such as:
• Automated cost/time comparison to select the best carrier
• Real-time tracking updates
• Email/SMS notifications sent to customers upon dispatch and delivery
For undeliverable orders, the return process is triggered:
• Inspect the returned item’s condition
• Restock if the product is resellable
• Generate a return report for the business
• Faster order processing and shorter lead times
• Higher accuracy, fewer returns, and lower operational costs
• Scalability through automation and system integration
• Transparency and better control over inventory and service quality
An effective fulfillment process not only helps businesses streamline operations but also enhances the end-to-end customer experience – a decisive factor in today’s competitive e-commerce race.
Choosing a reliable fulfillment provider with a robust management system is the launchpad for sustainable growth and professional service delivery.
Register for a hands-on Fulfillment experience at Vinafco and discover the difference in every step of order processing.
Hotline: 1900 255 516
Email: info@vinafco.com.vn
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